S60 ver 1 White Screen of Death-WSOD

S-60 phone's Almost finishes starting up then the screen goes white and it resets - I cant get it to work what can I do?

Are you sitting comfortably? Then I'll begin....
This is known as the N-Gage White Screen of death - WSOD

S60 ver 1 phones don't have a key combination that can be used to reset them on boot. Most other Symbian OS based Nokia S60 phones do have this useful last resort but somewhere in this phones product cycle it was omitted.

Symbian OS phones often need to be reset if they become too low on free memory to operate successfully. They dont like running out of space on the internal memory.

S60 ver 1 phones are particularly susceptible to this since they are often used for games, mp3 files and other large sized download content and Bluetooth in particular can be used to initiate file transfers that will just render the devices useless on next reboot.

How can it be fixed?
How can I reset my phone myself? You cant. The phone needs to be returned to a service centre and have the user memory cleared. This is not the same as having the phones firmware 'flashed'. But flashing the phone also clears the user memory so it does fix the problem. Most phone unlocking software can clear the user memory without needing to flash the phone.

Its a good idea to insist on the latest release at this point.

How can I stop it happening again?

Dont transfer large files over Bluetooth
Do install any software on the MMC not on the internal memory
Dont install hacks for themes or skins or fonts
Dont store a lot of email, contacts, call log info

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Posted by owner, Thursday, February 15, 2007 10:36 PM

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